Give your customers a true white glove experience and cut down on inbound check calls asking for the load status! This feature allows you to share a link that provides live updates on loads that are marked as In Progress, so anyone can follow along.
Generating and Sharing the Link
Follow these steps to generate the link:
- Go to Operations > Loads > and select a load that is In Progress (this will open the Load Detail page)
- Click the white Share Tracking button at the top right of the page (see Image 1 below) to copy the tracking link to your clipboard
- Share this link with your customer
Your customer will have access to a page similar to Image 2 below until the load is marked as Completed.
Once your customer has this link, they can refresh the page to pull in the latest updates of the load.
The Tracking Page supplies your customer with an overview of the load.
This page is divided into two sections. The top provides a summary of the load (see Image 3 below), and the bottom is a map view (see Image 4 below).